Terms of Service mein
Privacy policy hamara jo bolti hai, woh Terms mein bhi align hai — data handling, payment disclosure, account control sab consistent hai.
LEGAL REFERENCE
Hamara Privacy Policy aap ke liye likha gaya hai
who win par aap jo bhi information share karte ho, woh encrypted rehta hai aur secured servers par store hota hai. Hum aapke personal data ko kabhi bhi...
Data encryption sab transactions parTransparent account controls aapke haath meinPakistan-compliant data handling
Kya aapa janiye hamara data handling
Jab aap who win par account banate ho, tab hamein aapka naam, contact number, email aur identification details zaroori hoti hai — ye sab supported ilaqon mein local qanoon ke mutabiq lena padta hai. JazzCash, Easypaisa, SadaPay aur Raast se jab aap paise deposit ya withdraw karte ho, tab un payment partners ke saath bhi aapka basic transaction info share hota hai,
lekin paise ki full details hamara encryption layer rakhta hai. Aapka account activity, game history aur wagairah hamara internal database mein rehta hai. Hum ye data kabhi beech par bechte nahi aur sirf legal order ya fraud investigation mein hi authorities ko deta hain.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
Rابطہ AUR MADADD
Privacy ke sawaal ke liye hamse miley
Team online
Support Chat
Aapke account ya privacy policy ke baare mein kuch na samjhe aata, toh hamara live chat team 10 AM se 10 PM tak ready hai. Seedha message karo aur aapka sawal ka jawab minut mein mil jayega.
Privacy Request
Agar aap apna data dekh na chahte ho ya usse delete krvana chahte ho, toh [email protected] par email karo. Hum 7 din mein aapka request process kar denge.
Account Security
Agar aapko lagta hai koi aapka account access kar raha hai ya password compromised hai, toh fauran support mein batao. Hum password reset aur 2FA activation instant kar denge.
BHAROSA AUR TRANSPARENCY
Kyon aap who win par apna data safe samjh sakte ho
Encryption Standard
Hamara pura platform SSL/TLS encryption use karta hai — ye hi standard banks ka use karte hain Pakistan mein. Aapka password ek taraf hash hota hai, ek taraf original nahi rakhte.
Payment Partner Vetting
JazzCash, Easypaisa, SadaPay aur Raast se pehle hum unka security check karte hain. Un ki own encryption aur fraud detection hamari marzi se honi zaroori hai.
No Backdoor Access
Aapka personal account data — transaction history, wagairah — sirf aap hi dekh sakte ho. Staff bhi nahi dekh sakte bina aapki express permission ke.
Dispute Resolution Path
Agar aapko lagta hai hamara policy kisi baat mein galat ja raha hai, toh local authority complaint ya [email protected] report kar sakte ho.
Data Retention Window
Account close hone ke baad, hum aapka personal data 90 din rakhte hain (legal requirement ke liye), phir permanent delete kar dete hain.
Policy Updates Notice
Jab bhi hamara privacy policy badlta hai, aapko email ya account notification se batate hain. Change accept na karna matlab account par continue nahi kar sakte.
POLICY CONSISTENCY CHECK
Hamara approach sab jagon par same hai
Cookie Policy mein
Tracking aur cookies — dono ko hamara Cookie Policy mein detail mein likha hai. Privacy policy sirf personal data ke baare mein hai, cookies policy browser-level tracking ke baare mein.
Responsible Account Practices mein
Account controls — like session timeout, self-pause, withdrawal waiting — sab privacy aur security ke sath tie-up hain.
Payment Methods Disclosure mein
JazzCash, Easypaisa, SadaPay, Raast ke partner policies hamne apne Privacy Policy ke Appendix mein reference de rakha hai.
Dispute & Complaint Procedure mein
Jab aap complaint karo, aapka data hamara investigation team sirf uske liye use karega. Privacy protected rehta hai complaint resolution mein bhi.
App Privacy (Mobile) mein
who win app ka privacy iOS aur Android par exactly same level hai. Local device permissions (location, camera) sirf aap allow karo toh use hote hain.
Support Chat Transcript mein
Jab aap support se baat karte ho, woh transcript encrypted rehta hai. Hum use archive karte hain sirf dispute solve karne ke liye, phir delete kar dete hain.
Jo cheezain aapko control mein rakhe
Privacy Dashboard
Aapke account settings mein ek full Privacy section hai. Wahan se aap dekh sakte ho ki hamne aapka kaunsa data store rakha hai, aur usse download ya delete kar sakte ho.
Transaction Log
Har ek deposit, withdrawal, game round ka timestamp aur status hamara account history mein transparent hai. Aap verify kar sakte ho kya hone wala tha aur kaise clear hua.
Payment Partner Visibility
Jab aap JazzCash ya Easypaisa se paise bhejte ho, tab who win ka dashboard show karta hai status aur aapka payment partner ka confirm. Koi hidden charge nahi, sab clear.
Session & Device Log
Security ke liye, aapke account settings mein likha hai ki kaun kaun se devices se login hue ho aur kab. Suspicious login logout kar sakte ho seedha wahan se.
Two-Factor Authentication
2FA setup karo toh aapka account sirf aapke phone par PIN ke saath hi open hoga. OTP encrypted channel par aata hai, hamara server usse store nahi karta.
Data Export Option
Account settings se 'Download My Data' button daba sakte ho — sab personal info, transactions, account history ek file mein PDF ya CSV format mein download ho jayegi.
Privacy ke baare mein zyada sawal?
Haan, agar local qanoon badal jaye ya hamein security update karna pade, toh policy badlega. Lekin badalte hote hamara rule hai — aapko email aur in-app notification dena padta hai, aur aapko 30 din ka notice dena padta hai. Ager aap naye terms se agree na karo, aap account use nahi kar sakte.
Un payment partners ko sirf aapka name, account number aur transaction amount visible hota hai. Aapka full account history, game data, IP address — ye sab hamara encrypted database mein rehta hai. Payment partner directly aapka gaming behaviour nahi dekh sakte.
Delete karte hi aapka personal data anonymized ho jata hai. Account number, name, contact sab remove ho jata hai, lekin legal compliance ke liye basic transaction log 90 din rakhte hain. Phir permanently delete. Game history aapka apna claim ke zariye download kar sakte ho delete se pehle.
who win app mobile pe location permission manga sakta hai, lekin sirf supported region verify karne ke liye. Aapka live location hamara server par store nahi hota. Desktop par aapka IP check hota hai country-wise restrictions ke liye, phir delete. Location data nahi rakhte.
Ager proper legal order (court order ya legitimate police request) ho, toh haan, hamein share karna padta hai supported ilaqon mein. Lekin hamara policy hai ki aapko notification dena padta hai (jab tak law permit kare). Fishing requests ko hum reject karte hain.
Password hamara server par plaintext mein kabhi nahi rehta. Jab aap account banate ho, password ek taraf bcrypt hash hota hai, ek taraf tu original kabhi nahi rakhte. Withdrawal verify karte time aapka password hamari team ko dikh nahi sakta — sirf hash check hota hai.
Haan, bank account aapka JazzCash ya Easypaisa ke saath directly link hota hai, hamara database mein full account number nahi likha rehta — sirf last 4 digit aur bank ka name. Withdrawal process mein payment partner encrypted channel se handle karta hai. Full detail hamara server par nahi rehta.